@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Space+Grotesk:wght@500;600;700&display=swap');
:root{--ink:#f5f7f8;--muted:#91a3ad;--line:#34444c;--deep:#0e1a20;--panel:#17252c;--bubble:#202f37;--accent:#00a98f;--accent-2:#00c3a7;--blue:#4091ff;--shadow:0 18px 50px rgba(0,0,0,.18)}*{box-sizing:border-box}body{margin:0;background:var(--deep);color:var(--ink);font-family:'DM Sans',sans-serif}button,input{font:inherit}button{cursor:pointer;border:0;color:inherit}.chat-shell{height:100vh;display:grid;grid-template-columns:472px 1fr;overflow:hidden}.sidebar{background:#101d23;border-right:1px solid var(--line);display:grid;grid-template-columns:72px 1fr;grid-template-rows:80px 1fr 116px}.brand-row{grid-column:1/3;display:flex;align-items:center;padding:0 20px;gap:17px;border-bottom:1px solid var(--line)}.brand-row h1{font:600 25px 'Space Grotesk';margin:0}.brand-mark{width:50px;height:50px;background:#f9fbfb;border-radius:18px;color:#162329;position:relative;display:grid;place-items:center;font-size:11px;font-weight:700;line-height:1}.brand-mark span{font-size:9px;margin-top:13px}.brand-mark b{position:absolute;top:11px;left:13px;color:#fb4776;font-size:9px}.icon-button{width:43px;height:43px;border:1px solid var(--line);border-radius:14px;background:transparent;color:#b9c6cb;font-size:22px}.brand-row .icon-button{margin-left:auto}.sidebar-tabs{border-right:1px solid var(--line);padding-top:22px;display:flex;align-items:center;flex-direction:column;gap:25px}.tab{height:50px;width:50px;background:transparent;font-size:29px;color:#dce5e7}.tab.active{background:#fff;color:var(--accent);border-radius:16px}.chat-list{overflow:hidden}.chat-preview{height:87px;padding:13px 19px;display:flex;align-items:center;gap:13px;background:#2a3b44;border-bottom:1px solid #3c4c53}.chat-preview strong,.visitor-card strong{display:block;font-size:16px}.chat-preview span,.visitor-card span,.conversation-header span,.agent span{display:block;color:var(--muted);font-size:14px;margin-top:5px}.chat-preview time{margin-left:auto;color:#79a1be;font-size:13px;align-self:flex-start;margin-top:10px}.avatar{width:48px;height:48px;border-radius:50%;flex:0 0 auto;position:relative;border:2px solid #d8e2e4;background:#f0a56c;display:grid;place-items:center;color:#7c421d}.avatar:after{content:'';position:absolute;width:11px;height:11px;right:-1px;bottom:1px;background:#00c99a;border:2px solid #15252c;border-radius:50%}.support-avatar{background:radial-gradient(circle at 50% 32%,#7a3d17 0 18%,transparent 19%),linear-gradient(#f8d39d 0 55%,#da2875 56%);color:transparent}.visitor-avatar{background:radial-gradient(circle at 50% 35%,#704018 0 18%,transparent 19%),linear-gradient(#ffd8ae 0 55%,#ff6c15 56%);color:transparent}.visitor-card{grid-column:1/3;align-self:end;margin:20px;height:76px;background:#202f37;border-radius:20px;padding:12px;display:flex;align-items:center;gap:12px}.conversation,.admin-chat{min-width:0;display:flex;flex-direction:column;background-color:#0d2022;background-image:radial-gradient(transparent 0 7px,#183235 8px 9px,transparent 10px),radial-gradient(transparent 0 4px,#173033 5px 6px,transparent 7px);background-size:48px 48px,29px 29px;background-position:5px 2px,23px 17px}.conversation-header{height:80px;background:#202f37;display:flex;align-items:center;padding:0 20px;gap:13px;border-bottom:1px solid var(--line);flex:0 0 auto}.conversation-header strong{font-size:16px}.conversation-header span i{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--accent-2);margin-right:5px}.header-actions{margin-left:auto;display:flex;gap:8px}.header-actions .icon-button{border:0;font-size:28px}.messages{flex:1;overflow-y:auto;padding:27px 40px 30px;scroll-behavior:smooth}.date-pill{font-size:11px;letter-spacing:1px;color:#97aab0;background:#293b42;width:max-content;padding:6px 11px;border-radius:8px;margin:0 auto 20px}.message-content{width:max-content;max-width:min(620px,76%);padding:12px 15px;background:var(--bubble);border-radius:5px 13px 13px 13px;margin:0 0 15px;position:relative;box-shadow:var(--shadow)}.message-content p{margin:0 0 20px;font-size:16px;line-height:1.45}.message-content p:last-of-type{margin-bottom:0}.message-content a{color:#408fff;text-decoration:underline}.message-content time{display:block;text-align:right;color:#8ba0a9;font-size:12px;margin-top:4px}.welcome-message .message-content{max-width:620px}.compact{padding:10px 15px;min-width:104px}.compact p{margin:0}.message-row{display:flex}.message-row.outgoing{justify-content:flex-end}.message-row.outgoing .message-content{background:#007967;border-radius:13px 5px 13px 13px}.composer{height:89px;background:#192a32;border-top:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:15px 20px}.composer input{min-width:0;flex:1;border:0;background:#2a3d46;color:#e8f0f1;border-radius:20px;padding:17px 20px;outline:none}.composer input::placeholder{color:#8ca0ab}.attach{color:#91a4ad;background:transparent;font-size:30px;transform:rotate(-35deg)}.send-button{background:var(--accent);width:56px;height:56px;border-radius:18px;font-size:22px;color:#fff}.admin-layout{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.admin-nav{background:#101d23;border-right:1px solid var(--line);padding:25px 15px;display:flex;flex-direction:column}.admin-brand{display:flex;align-items:center;gap:13px;font:600 20px 'Space Grotesk';padding:0 10px 45px}.admin-brand .brand-mark{width:42px;height:42px;border-radius:14px}.admin-nav nav{display:grid;gap:8px}.admin-nav nav a{padding:13px 14px;border-radius:10px;color:var(--muted);text-decoration:none;display:flex;gap:13px;align-items:center}.admin-nav nav a.selected{background:#20333b;color:white}.admin-nav em{font-style:normal;margin-left:auto;background:var(--accent);border-radius:20px;padding:2px 8px;font-size:11px}.agent{margin-top:auto;border-top:1px solid var(--line);padding:20px 5px 0;display:flex;gap:10px;align-items:center}.agent .avatar{width:38px;height:38px}.agent strong{font-size:13px}.agent .icon-button{margin-left:auto;width:30px;height:30px;border:0}.admin-main{min-width:0}.admin-top{height:112px;border-bottom:1px solid var(--line);padding:28px 32px;display:flex;justify-content:space-between;align-items:center}.eyebrow{color:#83959e;letter-spacing:1.4px;font-size:10px;margin:0 0 8px;font-weight:700}.admin-top h1{font:600 28px 'Space Grotesk';margin:0}.top-actions{display:flex;gap:10px}.outline-button,.primary-button,.filter-button,.block-button{border:1px solid var(--line);border-radius:9px;padding:11px 15px;background:transparent;color:#c2ced2}.primary-button{background:var(--accent);border-color:var(--accent);color:#fff}.admin-content{height:calc(100vh - 112px);display:grid;grid-template-columns:290px minmax(350px,1fr) 220px}.inbox-panel,.details-panel{background:#14232a;border-right:1px solid var(--line);padding:23px 16px}.panel-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.panel-heading h2{font:600 19px 'Space Grotesk';margin:0}.panel-heading h2 span{font:12px 'DM Sans';background:var(--accent);padding:3px 7px;border-radius:10px;vertical-align:middle}.filter-button{font-size:11px;padding:7px}.conversation-item{width:100%;background:#20333b;border-radius:12px;text-align:left;padding:12px;display:flex;gap:10px;position:relative}.conversation-item strong,.conversation-item span,.conversation-item p{display:block}.conversation-item strong{font-size:14px}.conversation-item span{font-size:11px;color:#9eb1b7;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:140px}.conversation-item p{font-size:12px;color:#bad2d0;margin:10px 0 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:145px}.conversation-item time{color:#86a1ae;font-size:11px;margin-left:auto}.admin-chat .messages{padding:28px 30px}.empty-state{text-align:center;margin:auto;color:var(--muted);align-self:center}.empty-icon{width:48px;height:48px;margin:auto;border-radius:16px;background:#214b4a;color:#54d9be;display:grid;place-items:center;font-size:24px}.empty-state h2{font:600 18px 'Space Grotesk';color:#e3eded;margin:15px 0 6px}.empty-state p{font-size:13px}.details-panel{border:0}.detail-person{text-align:center;border-bottom:1px solid var(--line);padding:10px 0 22px}.detail-person .avatar{margin:auto}.detail-person h2{font:600 16px 'Space Grotesk';margin:11px 0 3px}.detail-person span{font-size:12px;color:var(--muted)}dl{font-size:12px;margin:24px 0}dt{color:#81969f;margin-top:16px}dd{margin:5px 0;color:#d9e1e3}.block-button{width:100%;font-size:11px}.admin-composer{height:78px;padding:12px 20px}.admin-composer input{border-radius:10px;padding:13px 15px}.admin-composer .send-button{width:44px;height:44px;border-radius:12px}
@media(max-width:900px){.chat-shell{grid-template-columns:82px 1fr}.sidebar{grid-template-columns:82px;grid-template-rows:80px 1fr 90px}.brand-row{grid-column:1;padding:0 16px}.brand-row h1,.brand-row .icon-button,.chat-list,.visitor-card strong,.visitor-card span{display:none}.brand-row .brand-mark{margin:auto}.sidebar-tabs{grid-row:2;border:0}.visitor-card{grid-column:1;margin:12px 16px;height:55px;padding:4px}.visitor-card .avatar{width:45px}.messages{padding-left:24px;padding-right:24px}.admin-content{grid-template-columns:240px minmax(300px,1fr)}.details-panel{display:none}}
@media(max-width:620px){.visitor-page .sidebar{display:none}.visitor-page .chat-shell{display:block;height:100svh}.visitor-page .conversation{height:100svh}.visitor-page .conversation-header{height:70px;padding:0 14px}.visitor-page .messages{padding:18px 12px}.visitor-page .message-content{max-width:90%}.visitor-page .welcome-message .message-content{max-width:96%}.visitor-page .message-content p{font-size:14px}.visitor-page .composer{height:75px;padding:10px 9px}.visitor-page .send-button{height:49px;width:49px}.visitor-page .attach{font-size:25px}.admin-layout{display:block}.admin-nav{height:65px;padding:10px 15px;flex-direction:row;align-items:center}.admin-brand{padding:0;gap:8px;font-size:16px}.admin-brand .brand-mark{width:36px;height:36px}.admin-nav nav{display:flex;margin-left:auto}.admin-nav nav a{padding:9px;font-size:0}.admin-nav nav a:first-child{font-size:18px}.admin-nav nav a span{display:none}.admin-nav nav a em{font-size:10px}.agent{display:none}.admin-top{height:92px;padding:18px}.admin-top h1{font-size:23px}.top-actions .outline-button{display:none}.primary-button{padding:9px;font-size:12px}.admin-content{height:calc(100vh - 157px);display:block}.inbox-panel{height:82px;padding:10px 12px;border-right:0;border-bottom:1px solid var(--line)}.panel-heading{margin-bottom:8px}.conversation-list{display:block}.conversation-item{height:48px;padding:7px}.conversation-item .avatar{width:32px;height:32px}.conversation-item span,.conversation-item p{display:none}.conversation-item time{margin-top:6px}.admin-chat{height:calc(100% - 82px)}.admin-chat .messages{padding:15px 12px}.details-panel{display:none}.admin-composer{height:65px}}

/* Keep the chat viewport stable on narrow screens and with long messages. */
html,body{max-width:100%;overflow:hidden}.conversation,.admin-main,.admin-chat{min-height:0;min-width:0}.messages{min-height:0;overflow-wrap:anywhere}.message-content{overflow-wrap:anywhere}.message-content a{overflow-wrap:anywhere;word-break:break-word}@media(max-width:620px){.admin-page{overflow:auto}.admin-top{min-width:0}.admin-top h1{white-space:nowrap}.conversation-header strong{white-space:nowrap}.composer input{min-width:0}}
.attach{width:34px;height:42px;display:grid;place-items:center;color:#91a4ad;background:transparent;font-size:25px;cursor:pointer;transform:none}.chat-media{display:block;max-width:100%;max-height:260px;border-radius:9px;margin-bottom:8px}.message-content audio{max-width:100%;height:38px;margin-bottom:8px}.file-attachment{display:block;color:#55a5ff!important;background:#182830;border-radius:8px;padding:9px;margin-bottom:8px;overflow-wrap:anywhere}
.attach-wrap{position:relative;flex:0 0 auto}.attach-menu{display:none;position:absolute;z-index:20;bottom:50px;left:-8px;width:142px;padding:7px;background:#263941;border:1px solid #465961;border-radius:13px;box-shadow:0 14px 30px rgba(0,0,0,.3)}.attach-menu.open{display:grid;gap:3px}.attach-menu button{display:flex;align-items:center;gap:10px;padding:10px;border-radius:8px;background:transparent;color:#e8f0f1;text-align:left;font-size:14px}.attach-menu button:hover,.attach-menu button:focus{background:#344c55;outline:none}.attach-menu button:first-letter{color:#42d4b6;font-size:18px}
.attachment-preview{position:absolute;left:20px;right:20px;bottom:82px;display:flex;align-items:center;gap:9px;min-height:58px;max-width:calc(100% - 40px);padding:8px 10px;background:#263b43;border:1px solid #4b636a;border-radius:11px;box-shadow:0 12px 26px rgba(0,0,0,.3);font-size:11px;color:#d8e4e6}.attachment-preview[hidden]{display:none}.attachment-preview strong{color:#63d8c0;font-size:11px;white-space:nowrap}.attachment-preview img,.attachment-preview video{width:58px;height:46px;object-fit:cover;border-radius:6px;background:#102027}.attachment-preview span{min-width:0;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-preview button{margin-left:auto;flex:0 0 24px;width:24px;height:24px;border-radius:50%;background:#3c555d;color:#fff;font-size:18px;line-height:1}.composer{position:relative}
.message-content{position:relative}.message-more{position:absolute;right:7px;top:5px;background:transparent;color:#a9bcc2;font-size:17px;line-height:1;padding:2px 5px;opacity:0}.message-content:hover .message-more,.message-more:focus{opacity:1}.message-actions{display:none;position:absolute;z-index:10;right:8px;top:28px;background:#263941;border:1px solid #465961;border-radius:9px;padding:4px;box-shadow:0 10px 22px rgba(0,0,0,.3)}.message-actions.open{display:grid}.message-actions button{background:transparent;color:#e8f0f1;text-align:left;padding:7px 12px;border-radius:6px;font-size:12px}.message-actions button:hover{background:#344c55}.ticks{color:#5bb8ff;font-size:13px;letter-spacing:-3px;margin-left:3px}.message-content small{color:#85d2c2;font-size:10px}.conversation-item>em{margin-left:auto;align-self:center;background:var(--accent);color:#fff;border-radius:12px;padding:2px 7px;font-size:10px;font-style:normal}@media(max-width:620px){.admin-page .inbox-panel{height:150px;overflow-y:auto}.admin-page .panel-heading{position:sticky;top:0;background:#14232a;z-index:1}.admin-page .admin-chat{height:calc(100% - 150px)}}
.conversation-header span.typing{color:#59d8bd;font-style:italic}
@media(min-width:1200px){.admin-content{grid-template-columns:340px minmax(480px,1fr) 260px}.inbox-panel{padding:26px 18px}.inbox-panel .panel-heading{margin-bottom:18px}.inbox-panel .panel-heading h2{font-size:21px}.inbox-panel .conversation-list{display:grid;gap:8px}.inbox-panel .conversation-item{min-height:82px;padding:13px;border:1px solid #30444c;border-radius:12px;background:#1b2b32;align-items:flex-start}.inbox-panel .conversation-item.selected{background:#29424b;border-color:#4c6b73;box-shadow:inset 3px 0 var(--accent)}.inbox-panel .conversation-item span,.inbox-panel .conversation-item p{display:block;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-panel .conversation-item span{font-size:11px;margin-top:4px;color:#a7bcc2}.inbox-panel .conversation-item p{font-size:12px;margin:7px 0 0;color:#d1dddf}.inbox-panel .conversation-item time{margin:2px 0 0 auto;font-size:11px;white-space:nowrap}}
.mobile-back{display:none;background:transparent;color:#dce7e9;font-size:33px;line-height:1;padding:0 6px}.logout-link{color:#91a3ad;text-decoration:none;font-size:11px;margin-left:auto}.logout-link:hover{color:#fff}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 50% 0,#203b40 0,#0e1a20 55%)}.login-card{width:min(420px,calc(100% - 32px));background:#17262d;border:1px solid var(--line);border-radius:20px;padding:36px;box-shadow:var(--shadow)}.login-card .brand-mark{margin:0 auto 28px}.login-card h1{font:600 28px 'Space Grotesk';margin:0 0 8px;text-align:center}.login-subtitle{text-align:center;color:var(--muted);margin:0 0 25px}.login-card form{display:grid;gap:16px}.login-card label{display:grid;gap:7px;color:#b7c7cc;font-size:13px}.login-card input{background:#0e1a20;border:1px solid var(--line);border-radius:9px;color:#fff;padding:13px;outline:none}.login-card input:focus{border-color:var(--accent)}.login-submit{width:100%;padding:13px}.login-error{background:#4a2930;color:#ffb9c1;padding:10px;border-radius:8px;margin-bottom:16px;font-size:13px}
@media(max-width:620px){.admin-page.chat-open{overflow:hidden}.admin-page.chat-open .admin-nav,.admin-page.chat-open .admin-top,.admin-page.chat-open .inbox-panel{display:none}.admin-page.chat-open .admin-content{height:100svh}.admin-page.chat-open .admin-chat{display:flex;height:100svh}.admin-page.chat-open .mobile-back{display:block}.admin-page.chat-open .admin-chat .conversation-header{padding-left:8px}.admin-page.chat-open .admin-chat .messages{padding:18px 12px}.admin-page.chat-open .admin-composer{height:75px}.admin-page.chat-open .admin-composer .send-button{height:49px;width:49px}}
@media(max-width:620px){.admin-page:not(.chat-open) .admin-nav,.admin-page:not(.chat-open) .admin-top{display:none}.admin-page:not(.chat-open) .admin-content{height:100svh;min-height:100svh}.admin-page:not(.chat-open) .admin-chat{display:none}.admin-page:not(.chat-open) .inbox-panel{grid-column:1/-1;height:100svh;min-height:100svh;overflow-y:auto;padding:calc(16px + env(safe-area-inset-top)) 12px calc(20px + env(safe-area-inset-bottom));border:0;background:#101d23}.admin-page:not(.chat-open) .panel-heading{position:sticky;top:0;z-index:3;margin:0 -12px 14px;padding:4px 12px 16px;background:linear-gradient(#101d23 78%,transparent);align-items:center}.admin-page:not(.chat-open) .panel-heading h2{font-size:22px;letter-spacing:-.2px}.admin-page:not(.chat-open) .panel-heading h2 span{font-size:11px;padding:4px 8px}.admin-page:not(.chat-open) .filter-button{padding:8px 10px;font-size:11px;background:#1c3038;border-color:#40535b}.admin-page:not(.chat-open) .conversation-list{display:grid;gap:8px}.admin-page:not(.chat-open) .conversation-item{height:78px;min-height:78px;padding:13px 12px;border:1px solid #30444c;border-radius:14px;background:#1b2b32;align-items:center;gap:11px;box-shadow:0 4px 12px rgba(0,0,0,.12);text-align:left}.admin-page:not(.chat-open) .conversation-item.selected{background:#29424b;border-color:#4c6b73;box-shadow:inset 3px 0 var(--accent)}.admin-page:not(.chat-open) .conversation-item:active{transform:scale(.99);background:#2d4851}.admin-page:not(.chat-open) .conversation-item .avatar{width:46px;height:46px}.admin-page:not(.chat-open) .conversation-item>div:nth-child(2){min-width:0;flex:1}.admin-page:not(.chat-open) .conversation-item strong{font-size:15px;line-height:1.2}.admin-page:not(.chat-open) .conversation-item span,.admin-page:not(.chat-open) .conversation-item p{display:block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-page:not(.chat-open) .conversation-item span{margin-top:4px;color:#a7bcc2;font-size:11px}.admin-page:not(.chat-open) .conversation-item p{margin:5px 0 0;color:#d1dddf;font-size:12px;line-height:1.2}.admin-page:not(.chat-open) .conversation-item time{align-self:flex-start;margin:3px 0 0;color:#8da8b2;font-size:10px;white-space:nowrap}.admin-page:not(.chat-open) .conversation-item>em{align-self:flex-end;margin:0 0 2px;padding:3px 7px;font-size:10px}.admin-page:not(.chat-open) .empty-list{padding:35px 15px;text-align:center;color:var(--muted);border:1px dashed #3b5058;border-radius:14px}}